How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

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894 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. David,
    You, sir, are a genius. Thank you so much for solving this problem.

    As for Apple… come on, guys, get your act together. You’re making zillions of dollars. A little better product support, please…

  2. Hi Dave
    I do exactly your guide. But when the code appear, the numbers doesn´n black althought i type correct. But when i type different number, the code is black. Return is blue but i can´t press it. The keyboard doesn´t pair. What i should do?

    1. how about reconnecting an old “white” keyboard. The power button is a switch and thus you cannot hold it down

  3. Hi Dave

    A big thank you for such an easy fix for an issue in pairing a keyboard with my iPad.

    Connected beautifully once I followed your clear instructions.

    F

  4. Awesome! Dave, you’re great! I’m from Germany. No one could help me. I was getting so frustrated and this solved my keyboard problem. I’m so happy!!!! All the best for you!

  5. Hey Dave,

    I have a sort of unique problem. First off, I want to disclose this I’m running Yosemite right now and that may be the culprit. Pretty much, I’m having trouble pairing my keyboard with my mac. It pairs for a while and then stops working. When I try to remove the device, it gets removed but when I enter discovery mode again, it doesn’t give me the option to pair it, but only to reconnect to it. When I remove the device it should not reconnect unless I pair it although it won’t give me the option to pair it. When I try to reconnect, that won’t work either. Again, it may be Yosemite, but I just wanted to ask to see if you had any idea.

    Cheers,
    Tristan

    1. Obvious the beta software it could be a bug, but seems to just be the same issue that affects earlier versions. If the ‘hold power’ trick outlined in the article doesn’t do it, try the other suggestions, particularly regarding fresh Alkaline batteries and removing interference. Also, take a look in the Console logs to see if there is any hint as to why the keyboard disconnects. Good luck!

  6. For me, I couldn’t get the keyboard into pairing mode unless I held down the power button while taking out the batteries and putting them back in again. After that, I had to release the power button when the keyboard’s LED started to dual-flash, BEFORE clicking “Pair” on the Mac, or the pairing would fail.

    Anyway, this led me in the right direction to solve my problem, while all other places I found couldn’t help me at all. Thanks!

  7. RE:apple wireless keyboard, this is a first time issue in 5 years ..
    a— starts off with bluetooth not found when at desktop only.
    –.. > Fix by going to preference and turning on bluetooth.
    b— Wireless keyboard working and i get notification is disconnected. BUT IT NOT.
    ???/ System preference select keyboard and hold the power key down and go thru
    all the reset procedures, i get notification unable recognize keyboard and defualts to Japanese.
    c go back to desk top selected text edit and start typing key board is working all characters are
    US recognized. Then i went into preferenceds selected keyboard internal to macbook and try to use change keyboard, it DOES not recognize the Internal keyboad , but it too like the wireless is working, Use lithium double aa and triple a battery because they last longer..
    HKaufman ,,,,

  8. My issues is I can’t CLICK on anything because I don’t have a working mouse to click on anything! I found a WIRED keyboard so I could at least navigate the screen and wake the sleeping Mac, but now the mouse is not recognized and I can’t seem to get it to pair because everything requires you to click on something to get it to work. I am on my lap top now searching for solutions.

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