How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

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772 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. Two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed

  2. I have a 2018 imac with bluetooth keyboard and mouse. Today, two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed

    1. Check out your keyboard preferences (System Preferences > Keyboard > Text, and Shortcuts) and see if there are any special key assignments (choose reset defaults if you aren’t sure).

  3. I have a 2018 imac with bluetooth keyboard and mouse. Today, two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed.

  4. My trackpad was working fine and then randomly stopped connecting. I did the Debug> Reset the Bluetooth Module and it totally worked, thanks!!

  5. HOORAY! My Apple wireless keyboard (model A1314) was working great and then randomly just stopped. My Macbook would see it, but when I clicked “Connect” it would tell me it “Couldn’t connect to the d”

    This article was spot-on in the “Resetting the Bluetooth Device Firmware ” section…

    ….I am typing this from the newly connected keyboard. Yay! Thank you! The Apple forums didn’t help at all, this did!

  6. Hi Dave, thanks for this informative article. I recently bought an a1314 wireless keyboard. When I try to pair it with my android phone or my iPod touch 5th gen, I get the same unsuccessful pairing message mentioned in previous replies. I think that the problem is that it’s still “paired” with the previous owner’s device (the keyboard is named “OwenNowlan’s keyboard”). Is here any way to reset this without a Mac? Thanks in advance for any advice. Jonathan

    1. As long as that person’s Mac is not in Bluetooth range, then it shouldn’t be a problem. The ‘hold the power button down trick’ seems to be the thing that causes the keyboard to ‘forget’ any notion of what it was connected to, and should reset any assigned name.

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