How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)”.

796 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. Two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed

  2. I have a 2018 imac with bluetooth keyboard and mouse. Today, two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed

    1. Check out your keyboard preferences (System Preferences > Keyboard > Text, and Shortcuts) and see if there are any special key assignments (choose reset defaults if you aren’t sure).

  3. I have a 2018 imac with bluetooth keyboard and mouse. Today, two of my keys do not function properly. The “m” key does not type the letter but closes whatever is open at the time like Browser or Word.

    The “0” key now adds a “0;”

    All above examples, keys were pasted not typed.

  4. My trackpad was working fine and then randomly stopped connecting. I did the Debug> Reset the Bluetooth Module and it totally worked, thanks!!

  5. HOORAY! My Apple wireless keyboard (model A1314) was working great and then randomly just stopped. My Macbook would see it, but when I clicked “Connect” it would tell me it “Couldn’t connect to the d”

    This article was spot-on in the “Resetting the Bluetooth Device Firmware ” section…

    ….I am typing this from the newly connected keyboard. Yay! Thank you! The Apple forums didn’t help at all, this did!

  6. Hi Dave, thanks for this informative article. I recently bought an a1314 wireless keyboard. When I try to pair it with my android phone or my iPod touch 5th gen, I get the same unsuccessful pairing message mentioned in previous replies. I think that the problem is that it’s still “paired” with the previous owner’s device (the keyboard is named “OwenNowlan’s keyboard”). Is here any way to reset this without a Mac? Thanks in advance for any advice. Jonathan

    1. As long as that person’s Mac is not in Bluetooth range, then it shouldn’t be a problem. The ‘hold the power button down trick’ seems to be the thing that causes the keyboard to ‘forget’ any notion of what it was connected to, and should reset any assigned name.

  7. Thanks so much for this 🙂 was about to throw my keyboard out the window (and I don’t mean metaphorically)

  8. Thank you so much! It took me 2 days and lots of headaches to find this solution – my keyboard was doing weird things, some letters didnt work, space and enter key were randomly working, and blue special characters were showing up as I typed. I was about to give up

  9. hi, thanks for the helpful info! i hope you don’t mind, but my mouse issue is slightly different and i’m hoping you might have a potential solution: as of lately, my magic mouse cursor moves sideways nice snd fast as usual, but the up and down motion barely moves at all! i don’t know very much about such techy things so the simpler the better please…thanks! kikia

    1. Are you using the mouse on a good, evenly covered, non-reflective surface. Wood grain, excess shine, glass etc can cause the optical sensor to misread producing erratic movements.

  10. Hi Dave, thanks for your article, I’ve been through dozens over the last days and this one is very didactic. Besides that, I’m still having troubles with my 2011 wireless keyboard (A1314 model). Here’s what’s happening:

    I’m running macOS 10.14.6 on a 2014 MacBook Pro. I’m using this setup (keyboard+ notebook + system) for years, but a few weeks a go the keyboard started to misbehave, getting some lags (I type, nothing happen for seconds, then my types goes all of a sudden); or, I hit a key once and, after the lag, it gives me that key 25 times. Last, sometimes it randomly disconnect and reconnects after a few seconds.

    I’ve through all you said: keyboard settings, bluetooth debug (remove / factory reset devices and module), remove bluetooth plist, power button holding thing, SMC, NVRAM, all that. I’ve reinstalled the system a few hours ago (not a clean, just an over installation) and 10 minutes after those things started to happen again.

    I believe it’s not a keyboard problem, ’cause yesterday I used it on my girlfriends Windows laptop for about an hour without problems.

    The Console logs give a lot of stuff like “idle policy timeouts” and sandbox permissions. I’ve also tried something called PermissionScanner and things looks fine.

    One last thought: sometimes my USB 3.0 external HDD disconnects itself, like the port became weak for a while. Could this bluetooth thing be something power-related?

    (I live in a small town in Brazil, so I don’t have a genius bar or similar to go).

    Do you have any thoughts or suggestions for me to try, or, at least, what to search for? Thanks for your attention!

    1. I’d suggest switching batteries, but as you said it worked on another Windows PC then that suggests its ok. A USB peripheral might be overloading the USB bus, but that shouldn’t affect Bluetooth, although its possible your model of Mac might share power resources or internal connectivity for both modules. Does it work with the external drive disconnected? A powered USB hub might be a solution.

  11. Hi – in the Bluetooth logo on the menu bar I am getting a greyed out logo with the squiggly line thru. in System Preferences for Bluetooth – I have status “Not Connected” Bluetooth PAN is not connected, then device: is greyed out. strangely my Magic keyboard is not listed in the bluetooth devices and yet is still working with limited keys eg volume keys not working. I cannot connect the mouse. In the System report – Hardware – Bluetooth is empty, Network Locations shows Bluetooth active I think this started when I upgraded to Catalina 10.15.6. I am unsure if I have a bluetooth issue that needs to be repaired or if its something I can fix. any thoughts? I would really appreciate something – I think I am going mad.

    1. Follow the instructions for resetting the Bluetooth settings which should disconnect previously connected devices. Bluetooth PAN is not relevant in this instance. Also try SMC and PRAM reset combos on startup.

  12. Thank you so much for posting this! I was sitting here for 30 minutes changing out batteries and trying everything else convinced my keyboard wasn’t getting power. Just holding the power button during pairing did the trick!

  13. The issue I’m having is I just did a clean system install on an iMac and now my Apple Keyboard and Mouse won’t pair with the iMac so I can’t proceed with the setup. Totally maddening. Any thoughts or am I literally going to have to buy a wired keyboard to reset my iMac?

  14. I have apple magic keyboard 2… It only works when it is connected by cable It doesn’t appear in Bluetooth devices and is not recognized neither by iphone nor mac or infact any device.. I have used bluetooth debug all options Tried to reset keyboard butvstill its Bluetooth doesn’t seem to be working at all… It works allright when connected via cable but otherwise it’s just a plastic piece sitting at desk..

  15. Dear Brother, Pls some of d keys on my keyboard are not functioning well like @, Z, Y, (), ?etc what is d problem.. Though d system was configurated .Thanks as I wait for reply..

  16. Hi I have a frustrating problem. I have a old iMac with a new hard drive, I want to install El Capitan on it, I have a usb stick to do that. I only have a wireless keyboard. On startup I cant connect my keyboard to the iMac. Unfortunately the OS on the iMac freezes half way through. Do you know how I can connect my wireless keyboard on start up or use my USB install on start up with out keyboard intervention? I have a windows USB keyboard but when I hit the Alt key or Windows key on IOS chime, I dont get the disk utility menu.

    Its very frustrating as the iMac was given to me by my work as they were upgrading. I installed the OS from the USB once but it must have bricked during install as mnow it just freezes during start up.

    Any help is gratefully received,

    thanks so much

    Mike Cave

    1. You should hold the keys -before- hearing the chime, immediately from when you press the power button. The windows key will function just the same as the Cmd key on a Mac keyboard. Make sure you are using the correct key combination for Recovery Mode or to choose the boot drive (internal or USB).

  17. today I cleaned my MAC Bluetooth keyboard using paper towel on which I spayed some Windex and ever since then the keys C and V no longer work. What can I do to fix it?

    1. You may have inadvertently wiped debris under the keys preventing the contacts from working. Hold they keyboard face down and slap the back and shake from side to side to see if you can dislodge it. The key contacts are usually behind a seal membrane so its less likely to be ingress of the cleaning fluid, but that is a possibility if you were overly generous with it.

Leave a Reply

Your email address will not be published. Required fields are marked *