How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

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874 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. This was very helpful! Thank you. I have an older Apple wireless keyboard with circle power button and it was not was not working with the newest macOS Catalina. I reset the Bluetooth device firmware as suggested in this article above and am now typing from that very same keyboard. Thank you!

  2. I just got a Mac mini, conectes it to the monitor turned it on and it ask for me tu turn on my wireless mouse and it paired right away but my wireless keyboard (power switch button not the sliding) doesn’t pair and I can pass the window that says ‘pair your keyboard’ so I don’t have the possibility of going to system preferences…

    1. Make sure that the keyboard is unpaired from any other device, and carefully follow the instructions regarding holding down the power button.

  3. Thank you Dave. I don’t know why my keyboard stopped working and wouldn’t reconnect for me. As you rightly said: “So just to clarify, the trick is to continually HOLD DOWN THE POWER BUTTON.”

  4. Just wanted to add, even though this article is from 2018, it solved my keyboard issue.
    My wireless Apple keyboard suddenly started draining batteries at an alarming rate.
    2 new batteries would drain in under 3 days.
    Tried everything, but what worked for me was resetting the OS X Bluetooth Device List and the Bluetooth Controller.
    After doing this my keyboard drains batteries at the normal rate ( to be honest it seems better than before).

  5. Thank you very much for this thorough explanation!
    Keeping the button pressed was the trick for me. I got my keyboard connected.

  6. Hi Dave, I know this was written in 2018 – but THANK YOU! I really like my OLD Gen 1 Apple Key board, works perfectly, until today when it decided to just simply stop.

    Keeping the button pressed was the trick for me, yes now back typing in the trusted old Gen 1. Many thanks

  7. Thank you so much- I’ve been struggling to resolve this for about an hour, scouring youtube and *even* Apple help- your advice actually worked! Keep the button pressed…

  8. Thanks for the good tip! I seem to have to re-learn this every time I pair my keyboard. I always forget that I need to KEEP holding the power button.

    I’m writing the procedure on the bottom of my keyboards now, so hopefully I’ll see it and remember next time!

    BTW, you’re the only one I’ve seen on this go around that mentions holding the button until the keyboard is paired. That seems to be the magical missing step.


  9. mine was being detected but while connecting, it would ask to type a password into a text box (instead of showing the password and asking to input it into the keyboard) i tried the usual 0000 but it didn’t work.

    finally i went to control panel and under devices and printers, i clicked on add a device, clicked to add apple wireless keyboard (it again asked for a non-existent password) but i noticed a link underneath the box for inputting text that said “try typing password into device” or something like that. after clicking that it showed the usual string of numbers, which i typed into the keyboard and hit enter (voila it connected)

    again mine was showing up as discoverable but kept asking for a password instead of supplying a password like it usually does. i was wracking my brain why it wasn’t showing the password in the first place, and i’m pretty sure it was windows’ fault.
    KB: apple wireless keyboard 2nd gen
    OS: windows 8.1

  10. OK, I’m stumped. My Bluetooth keyboard (A1314) randomly disconnects from my iMac. It just stops working, I get the gray “Connection Lost” window, then after about 3 seconds it reconnects (yes, the gray “connected” window comes up) and works normally. New batteries haven’t fixed it. That’s maybe the other clue—I’ll often get a message that says “keyboard batteries are very low but when I check the Bluetooth icon in the memory bar it says 85% or some other plenty-big number. After removing the keyboard from the Bluetooth list of devices, I re-connected it and used your “keep the power button held down” trick. Didn’t solve it. ANY other ideas? Does something inside it just finally give up? It’s only 11+ years old…
    THANKS!! GREAT post, BTW; clear, concise, logical, beautifully done. We need more like you!

    1. It sounds like it might be interference from another Bluetooth or 2.4ghz Wi-Fi device. Or just bad batteries (try a different brand if you are using budget batteries). Don’t use rechargeable. And yes, devices can just go wrong, but this does sound like something environmental.

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