How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)”.

894 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. Thank you! This worked! The key was holding down the power button until it was found. It did take several minutes. I did remove the Keyboard from my list (it said not connected) but then the system found it right away and I was able to pair again. Thanks again! You saved me so much time and frustration.

  2. My backspace key just stopped to work during the night. i tryied all stuff to fix like reset stuff but still the same. i also tried with other device and it dont work too. anything you think i can do? thanks

  3. I must say thank so so much for your cooperation with me to reach to fantastic result with my deletd wireless keybord…
    I restore connection with my keyboard via instruction you have gave me.
    Thank you respectfully.
    May Ayoub

  4. Dave – thank you for this website and your efforts! My wireless mouse stopped working three days ago. I did everything I could find on the Apple site and decided to visit the local Apple store to see what was up, thinking one of my kids probably dropped the wireless mouse and broke it. Being Saturday and not knowing that you had to schedule an appointment, I left the store without being helped and having wasted 1.5 hours of time. Returning home I found the wireless keyboard had stopped as well. After 3 hours of troubleshooting and online searching, I found your site. The SMC reset and your directions at the top of this page did the trick!!! Wireless mouse and keyboard are now working. I have a 2012 iMac 1333 MHz with 4 GB running OS 10.7.5. Thank you, JP

  5. Thank you a lot for this tutorial!
    My trackpad stopped working while my keyboard works fine. The trackpad could be found in the bluetooth settings, I clicked on connect and the I had to confirm the pairing. Then the trackpad was connected for a split second and then the pairing confirmation showed up again. Never ending loop.

    Your trick was the solution. Connecting to the trackpad and pairing while holding down the power button got it paired and working again ๐Ÿ™‚ Awesome!

  6. I am in a lab, with other nearby labs. Though most computers don’t use bluetooth, sometimes students turn it on. I found my situation was similar to your description. Somehow a lab computer had paired to my keyboard. I couldn’t re-pair mine until I tracked down teh lab computer and deleted my keyboard from it. What a pain. I sure with Apple would build in a reset to teh keyboard.
    Thanks for your help. I wouldn’t have been able to track it down without your hints.

  7. Yep. Sure enough, I forgot I had paired my keyboard with my iPad and when I had it turned on it refused to pair to my new mac mini. Unpaired it from iPad and it popped up in bluetooth settings and successfully paired with the mac mini. Thanks!

  8. Hello,

    So a couple of days ago, my Apple BT simply stopped working as I was typing something in Word. I tried changing the batteries, did not work. I tried to re-pair it and that worked fine, I could input the code and press Enter on my Apple BT keyboard and it would pair successfully but the keyboard is still not working. I then tried another set of fresh batteries, thinking the ones I put in were defective, but it didn’t work. I tried switching it off/on, it did not work. When I switch it on the light blinks (blink-blink pause blink-blink pause,…) for about 2-3 minutes and then it disappears.
    Help please! I purchased the keyboard from Apple about a year ago and have always been super pleased with it. It was never abused, dropped, drowned or anything like that either, just chillin on my desk days after days.
    Thanks for the tips!

  9. My apple keyboard and trackpad stay connected to my laptop (running Yosemite) just fine when they stay in the same room, but after I take my laptop home for the night and bring it back the next morning, the computer fails to connect to either device until I reset both the keyboard and trackpad (i.e. delete the devices from the bluetooth control panel, remove the batteries from each one, then re-pair each one). It’s a huge pain to have to do this every morning when I come into the office. Have you had/solved the issue of a keyboard and trackpad needing to be reset on a near daily basis after taking your laptop out of the building?

    1. It’s possible that the keyboard and trackpad have been paired with other devices in the place they reside. When you take the laptop home, they disconnect and become available for other paired devices to connect, which will prevent reconnection to the laptop when you return. Check carefully on all other nearby devices that they are not listed as paired.

      Failing that, on the laptop, try a PRAM reset, and failing that, a SMC reset.

      1. Hiรขโ‚ฌโ€ Thanks for the reply. Yes, I realize that them pairing with other computers is quite possible. The issue is that I work in a lab and there are tens of computers near by, some of which are used by people and some we only use to run simulations, making the checking difficult. I’ve tried the PRAM and SMC reset. Is there anyway to ease-drop on the device to see if it is paired? I could understand the trackpad pairing by accident, but it’s harder to figure out how the keyboard could miss-pair unless someone had intentionally used it with another computer. Thanks again for the help.

  10. Hi,

    Do you know the difference between the model numbers:

    MC184B/A
    MC184LL/B

    I’m looking for a keyboard for my Mac Mini running Yosemite.

    Thanks

  11. Thanks! I hadn’t unpaired from my other laptop (well out of range) and I had tried to go this through Keyboard > Set Up Bluetooth Keyboard, and it detected the keyboard and then lost connection.. when I did as you said through Bluetooth settings it worked perfectly. Thanks for the great tips!

  12. Dave, I have a US iMac, and I’m in Mexico, where my extended Apple USB keyboard broke down. I could not find a Mac wireless keyboard to replace it, so bought a Microsoft one (wireless). However, although they say it works for Mac as well as PC, the keys would not work as indicated on the keyboard. For example, when I typed Shift 8, to get a left-hand bracket, I would instead get an asterisk. The left-hand bracket was on Shift 9 (which showed the right-hand bracket!). Other keys were different as well, but I was forced to re-learn them to be able to type correctly. Now, I have found and bought a brand-new Apple Wireless Keyboard, and have it paired to the Mac. Problem is, they keystrokes still work as the Microsoft keyboard did — incorrectly. How do I re-configure the Mac/keyboard so that when I type, the result is what I see on the keyboard?

    Thanks for your help,

    Alan

  13. I had to delete two keyboards from the Bluetooth list and repair. I kept the power button pressed the entire time and it worked!! Gracias! Danke! Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *