How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

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894 thoughts on “How to Reset an Apple Wireless Bluetooth Keyboard, Mouse or Trackpad (Troubleshooting Pairing and Other Common Problems)

  1. Had the problem that the number keys wouldn’t get black during the pairing session. Turns out that even though they wouldn’t black they were still received by the MacBook. So I just typed the correct numbers (without getting any UI response) and hit enter and voila my keyboard is connected!

    Thanks for a great guide!

  2. Yep, messed around for 20mins nothing. Tried the same process after turning it off and holding the power throughout. Worked like charm! I now know how to solve this when I see MANY others having the same frustration. Thanks!

  3. Brilliant – At 2000 hits a month for your article, you would think someone at Apple would adjust their own described method for connecting. I have connected plenty of keyboards in the past (no problems) and not using your technique. But when I had trouble your system worked perfectly. Thank you. I like the way you spend the time helping other people with (only just) related issues

  4. Thanks, following your instructions to pair my wireless keyboard worked like a charm. My Macbook Air doesn’t have a preferences option for blootooth settings but just turning bluetooth off and then on again and holding down the “on” switch on the wiresless keyboard did the trick. I prefer the wireless keyboard feel over the built in Macbook Air keyboard.

  5. Just wanted to say thank you for helping me connect a bluetooth keyboard.

    I tried and failed with a few attempts but your answer worked a treat.

    Many thanks

  6. All I had to do…. is read your instructions…… “for a Mac… turn it off and turn it on” Worked like a charm. I just had to be reminded that Macs are designed to meet my needs as simple as possible. Thats why I have a MAC. 1% learning curve, 99% creative art happening!!!! When I first read something about a “Code” I wanted to die…. didn’t realize you were talking PC. I should have known! LOL. Thank you so much for giving us the answers to our problems. You are the hero of the day. I don’t have 5 hours to sit around and figure out codes, and such. Because…. I have a MAC PRO. Now…. I’ll get back to creating.
    Donna
    Fine Arts Instructor: Michael’s

    1. Dave, I have a US iMac, and I’m in Mexico, where my extended Apple USB keyboard broke down. I could not find a Mac wireless keyboard to replace it, so bought a Microsoft one (wireless). However, although they say it works for Mac as well as PC, the keys would not work as indicated on the keyboard. For example, when I typed Shift 8, to get a left-hand bracket, I would instead get an asterisk. The left-hand bracket was on Shift 9 (which showed the right-hand bracket!). Other keys were different as well, but I was forced to re-learn them to be able to type correctly. Now, I have found and bought a brand-new Apple Wireless Keyboard, and have it paired to the Mac. Problem is, they keystrokes still work as the Microsoft keyboard did — incorrectly. How do I re-configure the Mac/keyboard so that when I type, the result is what I see on the keyboard?
      Thanks for your help,

      1. You need to set the OSX keyboard language to match what is physically laid out on the keyboard. US English and British English are the nearly the same but some of the symbol keys are in different places. No idea which Mexico uses. Go to System Preferences > Keyboard > Input Sources and add the appropriate language. Show the input source in the menu bar, and use that your toggle from one to another.

  7. Howdy!
    You’re the best! I was starting to think that the Bluetooth card of the Mac Pro 1.1 was definitely broken, or something else, I lose my time checking the cables of Antenna and nothing, type by Google a lot of bullshit, and fortunately you made this post! Thank you very much! My keyboard was saved with my Macbook and could not connect with other computers, I made this reset and exactly as you described! Perfect! Thanks a lot!!!
    Otto

  8. I have a MacBook Air, my wife an iMac, and recently I added a Mac mini to the ‘family.’ I borrowed the wife’s keyboard to use on the Mac mini (just to set it up for Screen Sharing and Remote Management via my MBA). When finished, I returned the keyboard to the wife and then the problems started.

    The iMac could see her keyboard, but couldn’t pair. (Had a spare magic mouse, so didn’t get into trouble there–or did I, for her mouse wouldn’t pair, either.)

    Too many BT devices in the house in various states of connectedness and pairing.

    So I started researching. Found some terrible documentation on the internet, including an Apple manual for an Apple wireless keyboard (older model ??) showing the keyboard with THREE batteries instead of two! (see: http://bit.ly/1I1B56t)

    Then I found this post: Deleted the keyboard from BT preferences on the Mac mini and got the keyboard working, again on the iMac.

    So, thanks for the very informative post and the right information for hosting and managing a house full of Apple devices wanting/needing to connect via BT, correctly, and stay working.

    • Tom
  9. Hey! I can’t read all the comments here but please tell me how you are supposed to click on anything if the mouse isn’t working!!! I don’t have spare keyboards or mice!! I am at my wits end. I moved my iMac from one room to another and mouse or keyboard won’t work.

    1. You can normally navigate on the Mac using just a keyboard, but its a little tricky. Easiest thing is to borrow a USB mouse from a friend, or a cheap one from a computer store, usually less than $10, for just such emergencies.

  10. Thanks!!! Worked like a charm.

    When going through System Preferences, it could not find the wireless keyboard. Your instructions worked the very first time. Thanks so much. You saved me a ton of time trying to find the answer from Apple.

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